What is the best way to take notes for a Customer meeting?

I have struggled with this for years.  What is the best way to take notes from a sales meeting?

  • I don’t want to write notes just to write notes. (Did you ever see a Sales person writing feverishly during a meeting, but as far as you can tell the customer was not really saying anything relevant?)
  • Paper or electronic?
  • what is the best way to save and make follow up items actionable?

I have been dabbling with Microsoft’s OneNote, and have been pleased.  It allows for fairly free-form entry, and includes some Sales Meeting templates that are helpful in organizing meeting details.  I will share some details on how I use OneNote in s separate post.

What do you use?

  • Paper?  Outlook or other Corporate email tool?  Microsoft OneNote?
  • If you use paper during a meeting, do you transfer that info into your digital tool of choice, or keep it on paper?

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